FAQs
For Businesses
For Consumers
For Businesses
A. We typically serve businesses that generate more than $10 million annually in consumer and commercial goods sales.
A. Just give us a call and we will be happy to set up a brief phone meeting with you to discuss your options. You can also view our Program Design and Implementation section to see the steps we take to evaluate your current business and structure your program.
A. We offer service plans for automotive and consumer products. Visit our Products page to learn more about the offerings that best fit your company.
A. You don’t have to. Warrantech can handle all aspects of a warranty program, including the underwriting and administration, but that choice is up to you. Our modular approach to ESPs allows you to choose a bundled or unbundled program. Warrantech also offers the RepairMaster™ card program, which is easy to administer and sell to consumers.
For Consumers
A. If, at the time of purchase of your product and plan, you were requested to “Register your Plan”, please visit the website of the retailer to conveniently register your plan. If you wish, you may contact the toll-free Extended Service Plan Hotline published on the retailer’s website or brochure. We will be pleased to assist you in registering your plan.
A. Registration of your plan ensures that the Service Agreement contains all the required information to link the product and plan to you. It’s fast and easy. We recommend that you register at your earliest convenience. You may register online with the retailer or call the toll-free Extended Service Plan Hotline noted on your brochure or available online.
A. A Service Agreement provides you with information about the protection you have purchased. It is easy to read and provides you with all the specific details of what is covered and how to get service when you need it. View our current Service Agreement.
A. It's easy. When you register your plan online, you will be able to save, print or email your Service Agreement. If you call us to register your plan, simply ask our Representative for a Service Agreement and they will be pleased to e-mail or mail you a copy.
A. The total dollar amount of your claims cannot exceed the original purchase price of the product.
A. There are no deductibles, hidden charges or out-of-pocket expenses when you purchase a Replacement or Repair Plan.
A. Yes, all plans are transferable at absolutely no cost to you or the new owner.
A. Yes, you can renew your plan on products more than $500 in value.
A. We cover 100% Parts and Labor for covered repairs. When you purchase a Replacement Plan, your entire product is covered! In addition, some plans include accidental damage from handling (ADH) coverage for enhanced protection.
A. Claims resulting from misuse, abuse or negligence are not covered.
A. Unlimited claims can be filed with the cumulative claims value not to exceed the product purchase price.